twmjr.com

Resume
Tom Mackintosh
twmjr@twmjr.com

Objective
To obtain a position in the networked telecommunications field that will allow me to utilize my education and experience in the support and deployment of customer enterprise networks..

Experience

Customer Support (Second Line) - BT Americas April 2007 - Present
     Responsible for providing second level technical support and guidance to both customers and first line employees
     Remotely supported multiple large, enterprise customer WAN networks including proactive monitoring, fault resolution etc.
     Remotely supported multiple large, enterprise customer LAN networks including proactive monitoring, fault resolution etc.
     Performed troubleshooting and problem resolution on numerous WAN and LAN technologies including: BGP, EIGRP, Access Control Lists, Spanning Tree Protocol, IPSEC VPNs, Voice over IP, Quality of Service and others
     Participated in Change Advisory Board activities, ensuring proper change planning, scheduling and documentation
     Performed implementation of network changes to provide for new or additional network capabilities or to correct outstanding issues

Tutor - DeVry University February 2005 - April 2007
     Responsible for working with students to supplement and reinforce in-classroom instruction on a variety of network related curriculum
     Assisted professors in providing additional help and instruction during lab sessions
     Created multiple lab experiments on topics including VPN, PIX and general router configuration
     Ensured lab Cisco Router and PIX devices were kept in working, usable order

Education
DeVry University - North Brunswick, NJ Graduated October 2006
Bachelor of Science in Network and Communications Management
Graduated Magna Cum Laude
GPA: 3.77

Certifications
Cisco Certified Network Associate September 2008
Cisco Certified Network Associate – Security Specialization/CNSS 4011 Certified September 2011

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